Privacy Policy

Effective Date: June 15, 2025 | Version: 1.0

1. Introduction

NeonChainX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, desktop application, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information Collected Through Our Website

  • Authentication Information: Email address and license key for account authentication
  • Session Data: JWT tokens stored in HttpOnly cookies for maintaining your login session
  • Customer Information: When you subscribe through Stripe, we collect your name, email address, phone number (if provided), billing address (including street address, city, state, postal code, and country), and payment method information (last 4 digits of payment card and card brand)
  • Subscription Data: Plan type, subscription status, subscription start and end dates, and payment amounts

2.2 Information Collected Through Our Desktop Application

  • License Verification: Email address and license key for license validation
  • Application Logs (when enabled): Client application version, operating system platform, IBKR account type (paper or live), log metadata including trading symbols, order types, strike prices, option rights (call/put), source file names, function names, line numbers, process names, and thread names
  • System Information: Platform information and application version for support and debugging purposes

2.3 Interactive Brokers Integration

Our desktop application connects to Interactive Brokers (IBKR) through your local TWS or IB Gateway installation using the IBKR TWS API. Through this integration, we may access trading-related information from your IBKR account for the purposes described in this Privacy Policy.

IMPORTANT: We NEVER collect, store, or transmit your IBKR account number or any IBKR account identifiers. All data mapping in our system uses only your email address and license key, which we generate and provide to you.

2.4 Trading Data Collection

We may collect trading data to provide you with progress tracking features on our dashboard. This may include:

  • Symbols traded (e.g., stock tickers)
  • Option strike prices
  • Option expiration dates
  • Entry and exit prices
  • Quantities traded
  • Profit and Loss (P&L) per trade
  • Trade timestamps

This data is used to provide you with weekly, monthly, and yearly progress reports on your dashboard. All such data is mapped to your email address and license key only - we will NEVER collect or store your IBKR account number or any IBKR account identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To process your subscription payments and manage your account
  • To authenticate your license and verify your access to the Service
  • To send you important communications about your subscription, including welcome emails, subscription updates, and trial ending notifications
  • To provide customer support and respond to your inquiries
  • To monitor and analyze usage patterns and trends to improve our Service
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our Terms of Service

4. Third-Party Services

We use the following third-party services that may collect or process your information:

4.1 Stripe

We use Stripe for payment processing. When you make a purchase, Stripe collects and processes your payment information. Stripe's use of your personal information is governed by their Privacy Policy, available at https://stripe.com/privacy.

4.2 Postmark

We use Postmark to send transactional emails, including welcome emails, subscription updates, and trial ending notifications. Postmark's use of your information is governed by their Privacy Policy, available at https://postmarkapp.com/privacy-policy.

4.3 Axiom

We use Axiom for logging and monitoring our services. Application logs from our desktop application may be sent to Axiom for analysis and debugging purposes. Axiom's use of your information is governed by their Privacy Policy, available at https://www.axiom.co/privacy.

4.4 Loki

We use Loki for log aggregation and monitoring. Application logs from our desktop application may be sent to Loki for analysis and debugging purposes.

4.5 Amazon Web Services (AWS) S3

We use AWS S3 for storing application files, assets, and other data. AWS's use of your information is governed by their Privacy Policy, available at https://aws.amazon.com/privacy/.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers and is encrypted in transit using industry-standard protocols. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Cookies and Tracking Technologies

We use HttpOnly cookies to store authentication tokens for your session. These cookies are essential for maintaining your login state and are not used for tracking purposes. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our Service.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Portability: Request a copy of your personal information in a structured, machine-readable format
  • Objection: Object to processing of your personal information for certain purposes
  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@neonchainx.com.

If you are located in the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA respectively. We will respond to your requests in accordance with applicable data protection laws.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

If we make material changes to this Privacy Policy, we will notify you by email (if you have provided an email address) or through a prominent notice on our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@neonchainx.com

Website: https://www.neonchainx.com